Before preparation
Request cancellation as soon as possible. Customised or already-prepared orders may have different cancellation limits.
Returns
A fair route when something is wrong.
How to report damage, shortage, cancellation or a refund request.
Damage or shortage
Contact support promptly with the order number and clear photos. Keep the packaging until the review is complete.
Refund path
Approved refunds are returned through the supported payment method. Processing time can depend on the payment provider.
Recipient safety
A refusal or abuse complaint is handled separately from a product-quality claim and can immediately disable the private reveal.
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